Delivery
Good news: for each order placed before 3pm, from Monday to Friday, we ship the same day, otherwise the next day.
| Delivery mode | Country of delivery | Costs | Delivery time | Return shipping cost |
|---|---|---|---|---|
| Collection point | Metropolitan France, DOM-TOM |
Free for all orders |
2 to 5 working days | Free for orders over 100€ |
| Post office | Metropolitan France, DOM TOM |
Free for any order |
2 to 5 working days | Free from 100€ of purchase |
| Colissimo | Metropolitan France, DOM TOM | 5€
Free from 100€ of purchase |
2 to 5 working days |
Free from 100€ of purchase |
As soon as your order is taken care of by our Colissimo carrier, you can track your package via :
- Your customer area in the "My orders" section, click on the order concerned, then "delivery tracking".
- The link in your shipping confirmation email
Returns and Refunds
A - From the internet :
1/Try to return the product within 14 days of receipt, and in its original packaging. (with its label, and not washed or worn).
2/From your personal SPACE,
- in "My Orders" ,
- click on "see details" of the order concerned
- click on "return request
- edit & print the return form
- put it in your package.
3/ Go to your nearest post office and send your parcel by registered mail to the following address (you are responsible for the return shipping costs):
HCG
22 rue des marronniers
94240 L'Haÿ-les-Roses
4/After reception and control of your parcel, your order will be refunded within 8 working days on your bank account
that was used for payment. You will receive by email the confirmation of it.
B - In store :
NEW ! To avoid paying return postage, you can now drop off your package in our MARIE SIXTINE retail boutiques
(except spring corners or multi-brand stores) with your return form previously edited from your personal space on our e-shop, as follows:
1/ Make sure you return the product within 14 days of receiving it, and in its original packaging. (with its label, and not washed or worn).
2/From your personal SPACE,
- in "My Orders" ,
- click on "see details" of the order concerned
- click on "return request
- edit & print the return form
- put it in your package.
3/ Drop off your package with the return form in one of our MARIE SIXTINE retail stores (excluding spring corners or multi-brand stores).
4/ After receiving and checking your package in our warehouse, your order will be refunded within 8 working days to the bank account used for payment. You will receive by email the confirmation of it.
Exchange of your order
In store :
NEW ! From now on, e-shop exchanges are possible in stores as follows:
1/ Make sure you return the product within 14 days of receipt, and in its original packaging. (with its label, and not washed or worn).
2/ To obtain a new size, change the color or print, or change the model, simply go to one of our MARIE SIXTINE boutiques with your package and invoice.
3/ Choose the item of your choice in the boutique (new color, size or model)
4/ In the case of an exchange for a product of a lower amount, this will be the subject of a credit note valid for 3 months in the boutique and for a higher amount, this will be the subject of a new payment (the difference will be charged to the customer).
If these conditions are not respected, the MARIE SIXTINE boutique concerned reserves the right not to proceed with your exchange.
If you have any questions, do not hesitate to write to us by email at serviceclient@marie-sixtine.com and we will be happy to answer you as soon as possible!