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Find here the answers to all your questions : return, order, delivery...
- 1. Frequently Asked Questions
- 2. Customer account
- 3. Control
- 4. Payment
- 5. Shipping and Receiving
- 6. Return and refund
- 7. Technical problems
- 8. Information and Services
1. Frequently Asked Questions
2. Customer account
3. Control
4. Payment
5. Shipping and Receiving
Once your order has been prepared, delivery times differ depending on the delivery method selected when you placed your order:
Delivery mode | Country of delivery | Costs | Delays | Cost of return |
---|---|---|---|---|
Collection point | Metropolitan France, DOM-TOM |
Free for all orders |
3 to 5 days | Free return |
Post office | Metropolitan France, DOM TOM |
Free for all orders |
3 to 5 days | Free return |
Colissimo | Metropolitan France, DOM TOM | 5€
Free from 100€ of purchase |
3 to 5 days | Free return |
International Colissimo | Austria, Belgium, Cyprus, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain | 8€ | 3 to 5 days | Return at your expense |
International Colissimo collection point | Austria, Belgium, Cyprus, Estonia, Finland, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain | 6€ | 3 to 5 days | Return at your expense |