If you have not received your Colissimo parcel within 7 days of the indicative delivery date, remember to check the status of your parcel on the Colissimo website. If you do not find your package on the carrier's website, you can contact us by e-mail: serviceclient@marie-sixtine.com
To return your order, we invite you to follow the steps below:
- Log in to your account using your email address and your personal password;
- Click on the "My Orders" tab, then search for the order concerned and click on "Return Request";
- Fill in your return request by specifying the reason and the quantity of each item;
- Validate, then download your return form sent by email and slip it inside your package. The return address is indicated on it.
We remind you that the return is free of charge in France, and at your expense from abroad. We advise you to return your package via our partner Colissimo. You have a legal period of 14 days upon receipt of your package to make your request for return.
If your order is in "blocked" status, we invite you to place a new order, it is possible that this is due to a payment incident. Your order will still appear in your order history.
In order to use your promotional code, we invite you to indicate it on the page of validation of your basket, in the box "Advantage Code" and to click on OK. The possible discount will be automatically applied.
If your order is incomplete, please contact us by email: serviceclient@marie-sixtine.com and specify your order number and the missing items.
If the item you want is no longer available in the size you want, we invite you to check our site regularly to see if your item is available again.
Once your package is received by our warehouse, your refund will be made within 30 days directly to the payment card used for the validation of your order. If you have a deferred debit card, the refund will be made under the same conditions as your usual debits.
2. Customer account
To create your account on the Marie Sixtine online store, enter your email address, which becomes your login and other required information in the appropriate fields.
Changing your password, or your billing information is very simple. Click on "My Account" and enter your username and password. Once logged in, you can view and change your personal information.
When you click on the forgotten password link, please enter the email address you used to create your account. Your password will be emailed to you instantly. Be sure to check your junk mail or spam folder in case you do not receive it.
Subscribe to the newsletter of the online store Marie Sixtine by registering your email from the home page in the newsletter section at the bottom of the page. You will be informed of the news of the online store and our exclusive offers.
You can unsubscribe from the newsletter by simply clicking on the unsubscribe link at the bottom of the newsletters you receive. You can also do it in your account, in the "My subscriptions" section. Do not hesitate to contact us if you encounter any difficulties.
The information you provide to us to process your order will only be used in the context of our commercial relationship. In no way will this information be shared with third parties or resold. In accordance with the French law on data processing and freedom of January 6, 1978, you have the right to access and rectify your personal data. Concerning your banking information (credit cards), they are only used for your payment with our secure payment partner Adyen. We do not keep any banking information concerning you.
You can retrieve the items you have added to your cart for a period of one year (while stocks last), by following the instructions below:
- Login from the same computer,
- Go to the same browser,
- Use the same domain: https://www.marie-sixtine.com/ ,
- Log in with the same customer account.
You can contact us by email at the following address: serviceclient@marie-sixtine.com.
3. Control
To place an order on the Marie Sixtine boutique, simply browse the site by accessing the products offered in the different categories. You can browse by type of item or by universe. Then choose the items you wish to purchase by clicking on "Add to cart". Once your products are in the basket, you can check the contents of the basket by clicking on the basket, then let yourself be guided by clicking on the "Order" button. Your order is prepared within 48 working hours in our warehouses, then given to the carrier according to the delivery method and the country you have chosen. The delivery time is between 2 and 5 days after the delivery of your order to the carrier.
All orders are prepared and shipped within 48 hours (while stocks last). Once your order is shipped, an email will be automatically sent to you.
If you have not yet received your order and the delivery time has expired, we invite you to check your email box and your junk mail. It is likely that you have received an email informing you that the order has left our warehouse.
If you have selected a home delivery or a collection point, you can check the status of your order in the "My orders" section of My account.
Please note that during the sales period, delivery times may be slightly longer.
First of all, we thank you for your order. In order to track your package, we invite you to connect to your personal space using your email address and your personal password. You will then just have to go to the tab "My Orders" and search for the order concerned and click on "Delivery Tracking". We also inform you that as soon as your order is shipped, an email is sent to you with the tracking link of your package.
Currently, it is not possible to cancel or modify your order. Indeed, as soon as your payment is validated, your order is sent to our warehouse for preparation in order to ship it to you as soon as possible. However, if you still wish to cancel your order, we invite you to refuse your package. The latter will be returned to our warehouse and we will then make your refund.
Currently, it is not possible to modify your delivery address. Indeed, as soon as your payment is validated, your order is sent to our warehouse for preparation in order to ship it to you as soon as possible.
If your address is wrong and the carrier is not able to deliver, your package will be returned and automatically refunded.
Yes in the case of products that are handmade, in this case there may be slight differences in the final product.
You can contact us by email at the following address: serviceclient@marie-sixtine.com.
4. Payment
We only accept payment by credit card, Visa, Mastercard, AMEX.
You can use the following payment methods on the Marie Sixtine e-boutique: Credit card, Visa, Mastercard and American Express.
The Marie Sixtine online store uses the Adyen e-Commerce solution, recognized by the main actors of the financial world. It has been developed so that you can make your payments in an ergonomic and user-friendly environment, with optimal security and respect for privacy. Adyen e-Commerce is the payment solution adopted by several thousands of online commerce sites. You will recognize these sites thanks to the mention Secure payment by Adyen, which appears on the payment page.
If your order is in "blocked" status we invite you to place a new order, it is possible that this is due to a payment incident or to contact your bank. Your order will still appear in your order history.
Remember to check the validity date of your discount code. Also make sure to respect the box and enter your code without putting any space. Remember to empty your computer's cache. If your code works, a text will be displayed to indicate that your coupon has been taken into account. The codes are not cumulative: if you have several, only one of them can be used in your order. After following these procedures and in case the code does not work, feel free to contact the customer service of the online store Marie Sixtine by email serviceclient@marie-sixtine.com
You can contact us by email at the following address: serviceclient@marie-sixtine.com.
5. Shipping and Receiving
Once your order has been prepared, delivery times differ depending on the delivery method selected when you placed your order:
First of all, we thank you for your order. In order to track your package, we invite you to connect to your personal space using your email address and your personal password. You will then just have to go to the tab "My Orders" and search for the order concerned and click on "Delivery Tracking". We also inform you that as soon as your order is shipped, an email is sent to you with the tracking link of your package.
We currently deliver to all countries in the EURO zone (Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia and Spain) and the French overseas departments and territories.
If your carrier is Colissimo or Colissimo International, the package is delivered directly to your home and if you are not at home at that time, a notice will be left in your mailbox. This notice indicates the time and day of the delivery as well as the post office where you can collect the parcel. You will then have to go to the post office indicated with the notice of passage left by the letter carrier and an identity document to withdraw it. You will have 14 days to return the parcel, after which it will be returned to us.
If you have not yet received your order and the delivery time has expired, we invite you to check your email box and your junk mail. It is likely that you have received an email informing you that the order has left our warehouse.
If you have selected a home delivery or a collection point, you can check the status of your order in the "My Orders" section of My Account. Please note that during the sales period, delivery times may be slightly longer.
We invite you to contact the Customer Relations Department by email: serviceclient@marie-sixtine.com .
If your order has arrived incomplete, please contact us by email: serviceclient@marie-sixtine.com specifying your order number and the missing items.
An extra button is included with most Marie Sixtine items that are designed with buttons. Unfortunately, we will not be able to ship you a button again as we do not have stock from previous seasons. In case your item does not come with an extra button, please contact us by email at serviceclient@marie-sixtine.com
6. Return and refund
To return your order, please follow these steps:
- Log in to your account using your email address and your personal password;
- Click on the "My Orders" tab, then search for the order concerned and click on "Return Request";
- Fill in your return request by specifying the reason and the quantity of each item;
- Validate, then download your prepaid return form received by email and slip it inside your package. The return address is indicated on it.
You have a legal period of 14 days upon receipt of your package to make your request for return.
Returns are free in France.
The returns are at your charge from the international.
Once your package is received by our warehouse, your refund will be made within 15 days directly to the payment card used for the validation of your order. If you have a deferred debit card, the refund will be made under the same conditions as your usual debits.
7. Technical problems
These mails can be found in your "junk" mail or "spam" folder of your email software, which are indeed more and more sensitive to protect the privacy of their users by identifying mails that are not part of your contacts for example. We advise you to authorize the domain https://www.marie-sixtine.com/ in your anti-spam tool and/or your email program.
If your payment does not go through, check that your card numbers or expiration date are correct. Check with your bank to make sure that they are not blocking the payment. For security reasons, the customer service does not have access to your bank details but remains at your disposal to guide you.
The MARIE SIXTINE website is available with Microsoft Internet Explorer 8 or higher as well as all versions of Mozilla Firefox, Google Chrome, Safari and Opera. You can install the latest versions of each browser through the following links:
In each Marie Sixtine product a detailed label is attached to the inside of the garment with specific instructions for cleaning and care. If an item shrinks after cleaning, we assume that the care instructions have not been followed. Unfortunately, Marie Sixtine will not be able to replace items that have changed "shape" due to improper cleaning, or that are the result of normal wear and tear.
You can contact us by email at the following address: serviceclient@marie-sixtine.com .
