Refund policy

A - From the internet :

1/ Make sure to return the product within 14 days of receipt, and in its original packaging (with its label, and unwashed and unworn).

2/ Go to the following link and complete your return request:

I register my return

3/ Put the delivery note in your parcel and go to your nearest post office and send your parcel by registered mail (return fees are free in France): you will receive all the indications and return address by email.

4/ After reception and control of your parcel, your order will be refunded within 8 working days on your bank account which was used for the payment. You will receive by email the confirmation of it.

B - In store :

NEW ! To avoid paying return postage, you can now drop off your parcel in our MARIE SIXTINE retail stores (except for spring corners or multi-brand stores) with your return form previously printed from your personal space on our e-shop, as follows:

1/ Make sure to return the product within 14 days of receipt, and in its original packaging. (with its label, and not washed nor worn).

2/ Go to the following link and complete your return request:

I register my return

3/ Put the delivery slip in your package and pick up your package with the return slip in one of our MARIE SIXTINE retail stores (excluding spring corners or multi-brand stores).

4/ After receiving and checking your package in our warehouse, your order will be refunded within 8 working days to your bankaccount used for payment. You will receive by email the confirmation of it.

Exchange of your order in our store :

NEW ! From now on, e-shop exchanges are possible in store as follows:

1/ Make sure you return the product within 14 days of receipt, and in its original packaging. (with its label, and not washed or worn).

2/ To obtain a new size, change the color or print, or change the model, simply go to one of our MARIE SIXTINE boutiques with your package and invoice.

3/ Choose the item of your choice in the boutique (new color, size or model).

4/ In the case of an exchange for a product of a lower amount, this will be the subject of a credit note valid for 3 months in the boutique and for a higher amount, this will be the subject of a new payment (the difference will be charged to the customer).

If these conditions are not respected, the MARIE SIXTINE boutique concerned reserves the right not to proceed with your exchange.

If you have any questions, please send us an email at serviceclient@marie-sixtine.com, we will be happy to answer you as soon as possible!